Privacy Policy
Stour Valley Stoves (website: stourvalleystoves.co.uk) values your trust and is committed to protecting your privacy. We are a UK-based company operating from Bury St Edmunds. This Privacy Policy explains what personal data we collect, how we use it, and your rights under the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. By using our services, you consent to this Privacy Policy.
1. Data Collected
Data Storage Location
We are based in the United Kingdom. Our website servers are hosted in [Hosting Provider, e.g. UK/EU datacentres], ensuring that your data is securely stored and compliant with UK GDPR.
Registration Data
If you create an account on our website, we collect and store your chosen username, email address, and any additional information you add to your user profile. You may access, update, or delete your personal information at any time (except username changes). Website administrators can also access and update this information.
Purchase Data
When you purchase products or services through our website, we collect purchase details (such as order numbers, product information, and billing details) to provide after-sales support and fulfil our contractual obligations.
Support Data
If you contact us for support (via contact form, email, or telephone), we collect the information you provide so we can respond to your enquiry. This may include your name, contact details, and any details you choose to share about your enquiry.
Comments
When visitors leave comments or reviews on the site, we collect the data shown in the comments form, along with the visitor’s IP address and browser user agent string to help with spam detection.
Contact Form
Information submitted through the contact form on our website is sent to our company email ([your email provider, e.g. Microsoft/Google/Zoho]). These submissions are used solely for customer service purposes and are not shared with third parties for marketing.
Analytics
We use Google Analytics for anonymous reporting of website usage. No personally identifiable data is stored. If you wish to opt out, you may use the Google Analytics Opt-Out tool.
2. How We Use Personal Data
We use your information for the following purposes:
To verify and identify users during website use.
To process orders and provide customer support.
To communicate updates, news, or important service information.
To prevent fraud and ensure security.
To personalise your experience on our website.
To ensure smooth operation and administrative functions.
3. Embedded Content
Pages on our website may include embedded content (e.g., YouTube videos, social media feeds). Embedded content from other websites behaves exactly as if you visited the other website directly. These sites may collect data, use cookies, and track your interaction. We recommend reviewing their privacy policies:
4. Cookies
This site uses cookies (small text files stored on your device). Cookies help improve your browsing experience by saving preferences and supporting website functionality. You may disable cookies in your browser settings if you prefer.
Examples of cookies we use:
Necessary cookies (session management, login authentication).
Analytics cookies (Google Analytics, to track anonymous site usage).
5. Who Has Access to Your Data
If you are not a registered user, we do not retain identifiable personal information.
If you are a registered customer, your personal data may be accessed by:
Our system administrators.
Our customer support staff, when required to assist you.
6. Third-Party Access
We do not sell or trade your personal data. Limited data may be shared with third parties where necessary to provide our services (e.g., payment processors, hosting providers, analytics tools). Each provider has its own privacy policy and complies with applicable data protection laws.
7. Data Retention
Comments and their metadata are retained unless you request removal.
Registered user data is stored as long as your account is active.
You may request deletion of your account and associated data at any time.
8. Security Measures
We use SSL/HTTPS across our site to encrypt communications. In the event of a data breach, we will take immediate steps to secure data, notify affected users, and reset access credentials if required.
9. Your Rights
Under UK GDPR, you have the right to:
Access the personal data we hold about you.
Request correction or deletion of your data.
Restrict or object to processing.
Request data portability.
Requests should be sent to:
info@stourvalleystoves.co.uk
10. Third-Party Links
Our website may include links to third-party websites. We are not responsible for their privacy practices. We encourage you to review each site’s Privacy Policy.
11. Release of Data for Legal Purposes
We may disclose your information if required by law or in response to valid legal requests from authorities.
12. Changes to This Policy
We may update this Privacy Policy from time to time. The latest version will always be available on our website.